Saturday, May 19, 2012

Ch ch ch changes

Back in February, my former company went through a restructuring and I found myself at a crossroads.   had a couple months to figure out what I was going to do.  Was it time to hang up the technology hat and move on to something else, like retirement.  Did some soul searching with my wife and figured I was not ready to stop playing in this sandbox.  Now it came down to being independent, consulting in the mobile space or working to find another corporate position.  Planned for the former and worked the latter.

As the head of IT for a mid-size enterprise, you get to know a LOT of people in your profession and specially other CIO's and CTO's.  You also have a great network of vendors and consultants that you work with on a regular basis.  These folks become your base for keeping linked to the whole ecosystem.

The independent route looked great.  There are a lot of organizations out there that want to embrace mobility in some way but aren't exactly sure how to go about moving forward.  BYOT, Cloud, and the whole consumerization of IT bring a ton of opportunities to the enterprise that could turn out good or bad based on whether you try to stop it, control it or stick your head in the sand and ignore it.  I have developed a two day workshop to help a business start down the path of linking a mobile strategy to their business strategy and goals.  Several companies I approached were very interested in doing this workshop.

Then along come other possibilities including consulting for large company in a group targeted to strategic use of new technologies.  Talking with the business manager of this brand new group revealed the possibility of a small group of high level experts working with businesses to determine the value and architecture of the new technologies.  This could be a great opportunity.

Another position was CTO for a brand new VC company.  And brand new means they were still in the process of the legal structuring of the company including the whole IP ownship area.  Working with a number of startups and some very smart "kids" would be extremely exciting.  I worked in a software startup a number of years ago and remember the energy that was generated there and how contagious it was.

While pursuing these as well as a couple other positions that looked interesting, there was a hit on my LinkedIn page.  A headhunter contacted me concerning a leadership position here in St Louis.  This role was to drive the workforce mobility effort in a large multinational consumer facing company.   Now this also sounded quite interesting.  A large company ready to embrace all the things that I believe will be game changers for business and IT.  I went in for a couple interviews and felt there was definitely a good fit here for my skills, background and expertise.  The goal was not going to be easy.  With new technologies there are always issues that need to be addressed, parts of the organization that need to be brought on board, and most importantly, real goals, measures, policies and service agreements to be written before any architecture or technology decisions.  The real interesting thing in this particular arena is that you cannot take a long time to make these decisions.  If you do, the technology will have already moved to the next iteration.  Organizations need to be nimble, looking for quick hits that can move their mobility strategy forward

This company sounded like they were ready to do that.

I accepted the position and will be starting early in June.  This is going to be great.  Once I am there and running, I'll tell you more.

Wednesday, April 11, 2012

Are you prepared for the cost of mobility?

Well, are you ? Have you determined what the implementation cost for a MDM or a MEAP is going to be? How about the training for your administrator, developer, helpdesk? Then once you have it all deployed, the run rate for data connections, voice, data/voice roaming, international data/voice, apps, accessories?

I am not out to scare you, just want to make sure you consider the TCO and add that into the overall value proposition you developed for mobility. It's probably there and you ARE going to do it but don't go in blind.


Did you think of these BEFORE you rolled out mobile?

Plan before rolling out devices.  It isn't just as easy as giving someone an iPad or Asus Transformer or other tablet device or even smartphones iOS or Android flavored.  Here is just a FEW of the things you need to be thinking about BEFORE you roll these out to the organization.  These are all part of a general mobile strategy and are defined by an overall architecture that can deliver on the requirements an organization defines.

1. Determine how they should be used
    What is the value they bring?
    How are you going to measure that value?
    Do you have enough WiFi bandwidth in the office?
    Who pays for the 3/4G connections?
2. What apps?
    What is the business process they enable?
    What applications should people load/pay for/use
    Will you monitor those apps?
3. TCO - no cheaper than laptops
    Cost of the device
    Accessories (cover, stylus, keyboard, cables, external batteries, etc)
    Cost of the software?
    Cost of the usage (WiFi by the connection, 3/4G data, roaming etc)
4. Support and Security
    Helpdesk support
    App delivery
    Custom app development (tools, integration, delivery)
    Application debug, analysis and performance
    Virus/Malware protection
    Lost/Stolen devices

Monday, April 9, 2012

Mobile IS a reality

I have a friend at the church I attend, we'll call her Sara.  Sara is not exactly a luddite or even a techno-phobe but I would not call her a leading edge kind of gal.  She spent years at AT&T so she has been around technology just not intimate with it the way some are.  She is becoming a digital immigrant.  Her immigration status took a big leap lately.

She now has an iPhone and it using it for more than voice.  Sara is an avid reader and uses our St Louis County Library system.  She was telling me how great Overdrive and the Kindle app are on her phone.  Checking out books and reading them on her iPhone is now a regular activity.

This is another indication of the ubiquity of these mobile devices AND how they are being used.  This is more bandwidth, more data, more eyes on the screen, more often.  It's no longer a "nerd" thing to pull up your phone to answer a question about almost anything.  Looking at my own phone and the apps that I use most frequently I am a little surprised at how many of them are there.  Sure all the regulars like mail, calendar, Safari and Messages, but there are others like Clock Radio (my alarm clock), GroupMe (group texting, we use it for our family), Music, ESPN ScoreCenter, Dropbox, Latitude, foursquare, Evernote, Camera!, Camera+, Google+, AppsGoneFree, AppDeals, Chomp (those three are for finding deals on apps for iOS), 1Password, Flipboard, Cyclemeter (my bike ride tracking), QuickVoice (capturing interviews), FeedlerPro and still there are more in the tray.

Check out your own active app tray and see what you've touched since the last time you rebooted you phone.  You might be surprised.

Technology > IT - Sum greater than the parts ?

An old (Jan 2012) blog entry by Mark McDonald from Gartner Technology > IT got me thinking more about the democratization of IT and what it means to IT and the business.

Technology is a funny thing. There is a completely different view of the same landscape from the organizations. Many people not in IT, see technology as a set of tools they use for doing all the tasks they need to accomplish to meet their goals and objectives against the business strategy. Like a carpenter or other craftsperson, it doesn't really matter what brand of tool I use or even what tool I use. If it is appropriately being used to do my work, then get the heck out of my way and let me get my work done.

If I am a sales person or finance person or other non-technology personnel, IT has a tendency of telling me what I CANNOT do or what I MUST use. They keep me from installing software on my "personal" computer that I want to use, they block YouTube or other sites that I use regularly for seeing what the competition or industry is doing, they vehemently let me know that I cannot be using any cloud resources due to security concerns.

At the same time they give me a set of tools that I don't like, find painful to use, and requires me to go through all kind of gyrations to use when I am out of the office.

Sure, I understand there are risks and requirements to mitigate those risks from using the internet. I don't know any difference from internet and the cloud. Seems to be the same thing to me. The corporate data that I use needs to be protected. Help me determine the best way to use these internet apps without putting the company in serious jeapordy. I regularly use Evernote as my brain away from home. I keep a ton of stuff in there and am constantly going there to find information I have saved on my customer and competitors. I also save a lot of personal things in there. Why is that bad? Recently I learned I could share one of my Evernote notebooks with someone else. This is great and made it easy for me to work with another company in building the best product mix to meet their needs. Same thing goes for Dropbox. I have a bunch of files that I sync from my pc, which by the way, I use infrequently any longer. I have an Galaxy SII and an Transformer Prime for accomplishing everything I need to do. Had an iPad but my kids took it over.

IT needs to embrace these ideas and help me use the tools I want to use. I'm willing to make some changes in order to meet the biggest risks but you also need to work with me. I don't ask for support except in a rare instance. These devices just work and don't fail the way my pc did on a regular basis.

Sunday, April 8, 2012

Day 1 Boardroom at Midmarket CIO Forum

Last week I attended the MidMarket CIO Forum in Orlando this week presented by Boardroom Events. The conference is organized into small boardroom groups that stay together for two days of vendor presentations. The groups are selected on common process and technology needs defined in a pre-conference survey. The event also includes a couple keynotes as well as presentations from Info-Tech Research Group analysts and a vendor show floor. All in all, a great event for vendor contact/information and peer networking.

The format was a quick 30 minute presentation by a vendor typically with time for questions. Our first day included presentations from: Blue Coat Systems, Thinking Phone Networks, Scale Computing, Hitachi Data Systems, Interneer, Dell SecureWorks and finally HP/Intel. I'm only going to comment on those products/services that apply to mobility or at least on the fringes of a mobility architecture.

Blue Coat Systems

A combination WAN optimization and Internet security either on premise with an appliance or as a service in the cloud. These guys also provide a free personal home service through a product called K9 Web Protection. Check it out for some protection for your kids and other malware. Not that your kids are malware or maybe they are ;-)

Thinking Phone Networks provide not onlty a cloud based phone system but adds unified communications and mobility into the mix.
This new company was definately targetted at the midmarket and Jeff Ready presented a good overview of the product offering and architecture. They were bringing a hardware solution that for the small businesses, would be their entire datacenter in a box. VM's / NAS / SAN all very easily built and configured without the normal hassles associated with linking NAS or SAN storage into a VM infrastructure. While it is not specifically a mobile play, this looks like a great solution for the growing midmarket business.

As your networks get more complex with connections to your MPLS, private and public cloud as well as all you wifi access points, servers, phone system. etc, etc, etc, it also gets more complex to manage them and understand what is happening. You have tools from multiple vendors but they don't talk with each other or if they do, there is no global alarm or incident management. Hitachi can help with that.

Business process design is another hot topic. From their web site "Interneer Intellect is a Web-based integrated Workflow and Business Process Management software solution - requires no programming from initial design to deployment. Model, automate, manage and optimize business processes and workflows. It can easily adapt your applications to accommodate and avoid costly resources and replacements. Intellect is integrated in one single environment with no hassle of purchasing, installing, maintaining and learning multiple disparate systems."

The marketer who made this presentation became known as Nightmare on Dell Street. Don't get me wrong, it was a good presentation and some good content, just sounded very, very scary. He spent the entire session showing us how horrible it was to be on the internet, mobile or for that matter, any technology. They of course has a solution for all these mean, nasty, ugly things.

This presentation was actually done by an Intel technology advocate. I remember the presentation being good but have to admit, I cannot remember what they were selling.

Friday, April 6, 2012

Cocktails for Developers

The landscape for mobile as well as web development has shifted again.  Yahoo has release Mohito to the Open Source community.

Developers now have the a number of choices of products to build an application that can be deployed either as a device dependent mobile app, a web based app or a hybrid app that can be built for multiple hardware platforms from one set of code.  This one, Mohito, has been there for a while but now Yahoo has released it to the Open Source Community under the BSD Licensing.  This is a great thing for developers

Now along with tools such as Sybase Unwired Platform, Sencha and several others the opportunity to build great apps is expanded.  I am always joking with my wife that there is an "app for that" is becoming the reality for almost anything and everything. AND the cost of entry is dropping precipitously.  The OpenSource tools are supported by rich vibrant communities.

The skill set required to build these apps is moving from being purely web skills (html5, css, javascript) to include new IDE's (integrated development environment) as well as other tools.

Just on the CSS side of the house there are a number of tools the professional developer can use.  Here is a very short list from a ton of them out there.

  • CSS Lint to hurt your feelings and help you code better
  • Compass CSS Authoring Framework
  • SASS extension of CSS3 adding nested rules, variables, mixins, selector inheritance and more

Javascript has just as many tools and libraries to use.  The development IDE's typically support them.

  • JSLint to again hurt your feelings and help you code better.
  • jQuery UI develop user interfaces
The message seems to be, websites turn into web apps turn into mobile apps turn into whatever is next.  Anyone could build a website, not anyone can build an app. Of course, their are expectations from the end user whether they are consumer or enterprise that turn this back to a professional development effort that requires significant knowledge and skills to do effectively and efficiently.  See my blog AppDev is hard, difficult and rewarding (mostly)

Thursday, April 5, 2012

How will you deal with PUDs

I just attended the MidMarket CIO Forum in Orlando this week presented by Boardroom Events. The conference is organized into small boardroom groups that stay together for two days of vendor presentations. The groups are selected on common process and technology needs defined in a pre-conference survey. The event also includes a couple keynotes as well as presentations from Info-Tech Research Group analysts and a vendor show floor. All in all, a great event for vendor contact/information and peer networking.

This was a new piece of jargon for me: Personal Unmanaged Device or PUD.

James Quinn, from Info-Tech, presented on the influx of these devices into our network and that it is inevitable that we will need to include them in our mobile strategy. The use of these by our employees, contractors, etc. has been growing: 2011 53% of users, 2012 67% and by 2013 99%.

The end result of determining the key security issues showed that doing nothing was the most expensive solution. The other solutions included combinations of Mobile Device Management, Anti-Virus/malware, and application virtualization. This was all on top of doing data security at the app level.

Start off with the bare necessities: MDM, Anti-malware, policies and education. Depending on needs, add data control with monitoring and reporting, comprehensive policy management w/ monitoring for compliance, network access, and zero data footprint apps.

In the end you cannot replace supervision and people management.

A very good presentation with a lively discussion from the audience participants.

Monday, April 2, 2012

A Shakespearean Sea Change

I am currently attending the MidMarket CIO Summit in Orlando. This is a great networking and information gathering event for the medium size business. It has an industry keynote each day as well as analyst sessions from InfoTech.

The keynote this morning was from Davin Juusola, an analyst from InfoTech. Technology is in the midst of a Sea Change. The idiom is from a phrase in Shakespeare's "The Tempest".

But doth suffer a sea-change
Into something rich and strange.

It has come to mean a profound change, though Shakespeare was talking about what the sea had done to change the body of Ferdinand's father over time.

This profound change to our entire computing paradigm is coming about from: Mobility, Social Media, Big Data, Cloud and the necessity for Security around all this. Any one of these can be a major issue for the enterprise today and taken together they can feel overwhelming.

Get over it !!!

This is happening. Employees are bringing their own mobile devices into the enterprise and being productive with them. Sure there may be some abuse of the devices but this is more of a people issue than a technology issue. The enterprise needs to determine the best way to embrace the concept, train the folks on best security practices and build a mobile device management policy and process.

Social Media is another matter. There are certainly SOME folks in the business who SHOULD be using it for marketing, customer contact, support, etc. This is unfortunately an active vector for malware and even more mean, nasty, ugly things to come into the network. IT should be monitoring this and helping the organization to use these resources responsibly. They are really no different from the internet and we KNOW how that can be ;-)

Moving more and more services to the cloud is a great way for the organization to deliver content, apps, collaboration with the business. It is probably NOT going to save you any money, but will allow you to focus on more important processes since you won't be running all this hardware. We DO need to make sure the services are secure and the data we are storing out there and the apps we are running out there are secure and appropriate for being outside of our "(fire)walled" landscapes. Not all of them are.

With data being created at an ever increasing rate and storage media costs decreasing at almost the same rate we have more data than ever before. What are we going to do with this. A whole new role of "data scientist" has evolved to deal with the big data. New tools, techniques and processes are being developed to allow us to deal with hundreds a millions a lines (columns) of data. As the "internet of things" grows, so will the data associated. Companies like Google, SAP and others are learning how to use this data in an effective and efficient way. When will your company? Will you do it before your competition?

In every one of these technology disrupters, security is a significant component. We need to determine where the controls need to be, what really needs to be locked down, who needs to see what, where is the information being stored and what can we do when something bad happens. AND IT WILL.

Tuesday, March 27, 2012

MDMaaS or How I learned to stop worrying and control my BYOT devices

MDM or Mobile Device Management is key component for doing mobile devices within an enterprise.  It is virtually required if you are going to control ANYTHING around BYOT.  Unfortunately these are not inexpensive solutions to deploy.  There is infrastructure required, technical support, configuration services and licensing just to name a few of the pieces of this puzzle.

Now there are several companies who are setting these tools up within the cloud and selling the service on a per device basis.  Jack Wallen  over at TechRepublic has written covering three  of the enterprise ready services in his blog entry:  Three Mobile Device Management services suited for enterprise needs.

This may provide the small, mid-size and even large organization to get into the mobile space without making a big capital investment.  If these tools can be used to manage not only smart phone and tablets but also Windows devices it becomes great way for organizations to manage devices both on and off corporate networks.

Jack listed a couple specific feature these systems can provide.  At a high level, the tool needs to take care of AT LEAST these items on the left within your mobile environment.  Each of them have complexities that need to be dealt with.

Here are just a couple examples.

Setting up a new phone or tablet with the proper apps and security configurations can be a manpower drain when done manually.  The tool must be able to take a device from out of the box to a employee ready unit.  Doing this on employee owned phones must set up a sandbox to protect corporate data.

Operation Support
For example, how would helpdesk analysts support a salesrep in the field when something just isn't working properly.  With a pc they can take control remotely to help.  What will they do with the Android tablet?

Expense Management
Roaming expenses for  both voice and data can be a prohibitive expense when users don't think about those costs until the end of the month when they get their bill from the carrier.  If it's a company device they may not even see bill.  Giving them visual clues to the cost of a current call, text or data session MAY get them to change the way they deal with the data.  If nothing else, it certainly makes them aware.

More and more vendors will be providing these tools as a service.  Beside these three, there are companies ready to provide Sybase Afaria and Mobile Iron's MDM as a service.  These will remove one of the major barriers for entry into the mobile space in companies.

Thursday, March 22, 2012

Where's my Ice Cream Sandwich ???

Last week Google published their latest data on what versions of Android are running out there in the field.  You can check out their data here:  Platform Versions | Android Developers

IF (and it is not looking good or at least soon) Google DOES purchase Motorola there could be a positive outcome for all of the Android users.  These devices all lag behind in OS versions for a number of reasons in my opinion, a couple of them are:

  1. Vendors felt they needed to add something to the UI to make it better.  These changes are linked into the OS so that any change to the OS would require significant modification and testing to again make it compatible.  This requires extra time and effort and $$.
  2. If the vendor upgrades the OS too quickly, the consumer might not abandon that device as quickly to upgrade to a newer one.  This means more money in the vendor pocket.
Now if Google owned 30% of the hardware market, abandoned the UI mods that Motorola was doing (Motoblur or Motoblah or something like that ;-) and started to deploy native Android skins, the upgrade processes could be shortened and newer versions of the OS would become more prevalent on devices similar to how they work on iOS.

If Moto was doing this it would put pressure on the other hardware providers to speed up their upgrade processes in order to gain the mindshare of those folks pushing for the latest and greatest versions.  They are also the most vocal on what is good, bad or indifferent about them.

Just sayin'.

Saturday, March 17, 2012

AppDev is hard, difficult and rewarding (mostly)

Software development in any environment is not easy. In enterprise development application development needs to deal with multiple technologies such as back end systems, networks, client platform, etc.  Think of the application development processes as an iceberg with only 1/7 of the work being the actual visible software interface, the piece that the end user actually sees and interacts with.

Development for a mobile client adds several new components and probably new skill sets that you will need to buy.  There is an expectation that a mobile app is going to work just like any other mobile app.  Specific icons mean the same as do the names of buttons. These UI standards are important for the acceptance of your enterprise app.

Building the application probably means an integration with existing data sources and systems as well as novel systems from internet API's that are available  (e.g. Google Maps, Facebook, Twitter,  Security is another concern. Will authorization be done both at the source of the data?  How will login credentials be handled?  What about the data on the device?  Encrypted "in flight" and "at rest"?  How about getting through the firewall(s)?  Will you use proxy servers or VPN connections?  Do you already have that infrastructure in place?  Will you use certificates to identify devices?  Is THAT infrastructure in place?

Now assume you solved all those issues, figured out how to interact with your back end systems, convinces Infrastructure to punch holes through the firewall and Goethe app through DEV. Now something strange is happening.  The app won't make it through the login process, at least not consistently. Where is the problem: latency in the network, a timeout or retry issue in the app, a bug in your logic, an inconsistency in how the back end API works?  It takes a full team to debug these and in all the cases I've seen thus far, there are NO good end-to-end debug tools. Gather your network, firewall, end user device, middle ware, back end and a project manager together to debug some of the issues you will see.

I don't bring this up to scare you, well maybe just a little. Really just to make sure you think about this going into a mobile app development project. These issues will be true no matter custom device dependent code, pure web app or hybrid container app.

Its not easy but the payoff can be well worth it for the business

Friday, March 16, 2012

Tablet Control in the Enterprise

Just read Quickoffice releases ProSelect HD, targeted at enterprise administrators  over at TUAW. The article is about a new offering from the Quickoffice folks targeted at enterprise admins to enable this product but lock down HOW their users store, collaborate or otherwise use the files.

I understand the need to have some control in the content within the enterprise.  As a CIO I had to deal with these issues on laptops and recently on smart devices.  It is NOT EASY nor is it completely productive.  The greatest thing about the new technologies (iPad, iPhone, Android tablets, etc, etc, etc) is that they give people options to accomplish the tasks they have.

Sure, there are still a LOT of folks in industry who don't get it.  These are the same people who use their phone purely as a phone or only bring out the laptop when they HAVE to.  It is not a part of their daily pattern.
Then there is everyone else.  My daughter is a technology coordinator for a school district just outside Houston.  She has given seminars on the topic of "Digital Natives vs Digital Immigrants".  The natives see these devices not as technology but THE WAY they do everything.  It is their communication platform, a component of their learning platform and certainly a piece of their entertainment.  They EXPECT a company to give them access via this tool, what ever brand, OS or flavor.

The announcement from Quickoffice SEEMS to go against this and might be an impediment to getting good, innovative, creative employees.  Maybe the control mechanisms should be based not in technology but in policy that allows for creativity.

Wednesday, March 7, 2012

"Big Data" is everywhere, just look

Ok so my very first post is on the periphery of mobile.  First, what the heck is big data?  Is it really just a LOT of data?  I guess the short answer is YES.  Here's what Wikipedia says. Very large data sets.

Where do we see this data and what good is it to everyone.  One of the obvious places you'll see this is at Google, Amazon, and any of the other web advertisers.  They collects massive amounts of data about our browsing patterns then analyze this to determine the advertisements you will see or the results you'll get from search or the offeres that Groupon or others will delivery.  Recently I did some searching for add on batteries for my iPhone.  Now I am seeing ads for TAGG accessories regularly.

I drive a Chevy Volt. This car collects a ton of information about itself and your driving patterns.  You can voluntarily subscribe to a site that "gamifies" this information.  You are now compared to all the other Volt owners and can see how you are doing.  It changed the way I drive so that I would move up the list. I might add, those changes were all for the good.  I've slipped to #31  This data is great for me but it also represents an opportunity for others.  How could I use this data to target marketing efforts to Volt owners who obviously work to make their cars as efficient as possible.

Another tool my family uses is the FITBIT Ultra from Fitbit. This little device is a pedometer and much more.  It collects information on my activity level and even works in concert with tools like Endomondo for running, hiking, mountain biking, etc.  Now the system knows what exercises I do, where I do them and how I am doing.  On the Fitbit site I voluntarily track my food intake, weight, heart rate during exercise and more.  What can they do with THIS information.  They can market healthy lifestyle items to me as well as cycling vacations, new bikes and other equipment.  The possibilities are endless.  Link this to the thousands of others and the data they are adding to the system and now you have a LOT of data that give an indication of what is going on within this space.

Big data is everywhere.  The US gov't makes a lot of it available including census information. They have a site dedicated to making this data easily accessible.  This data can be mashed with corporate data, other public data and deliver significant analysis value.

Saturday, March 3, 2012

Welcome to Dave Ploch on Mobility

Here we go. After 30 years in industry advancing from application developer, development team manager, commercial product development manager, IT manager and eventually IT Director and CIO, it's a new day and a new beginning for me, Dave Ploch and 2WheelTech.

I am beginning a consulting practice that will focus on Mobile Strategies, Mobile Technologies and Mobile Architectures.  For the last 10 years I have been accountable for numerous project with mobility as a significant component.  These have all been global implementation adding yet another challenging component.  The projects include MPLS, internal WiFi, vpn, email, video conferencing, web conferencing, ecommerce, web hosting and application development.  The application development necessarily includes the selection and design and deployment of both a Mobile Enterprise Application Platform (MEAP) and Mobile Device Management (MDM).

I am designing various workshops that can be tuned for specific businesses to help them find a path forward with mobile technology that can show direct benefit.  These workshops will guide them through the mapping of business strategy to mobile strategy and to a mobile architecture.  The work products will include a road map forward to deploy an architecture and define and prioritize any mobile process that would benefit from mobility.  These could include both internal processes as well as customer facing.

None of these could be done without first understanding the corporate business strategy and mapping that to key capabilities along with KPI's to assure goals are being met.

In this blog I will be commenting on these experiences as well watching industry trends, technology advances and vendor products.  Expect me to roam far and wide with technology since mobile will also deal with development, cloud, security, applications, ERP, CRM, and numerous other information technology areas.

Just got back from Mobile Insider and their SAP Mobility 2012 and have a lot of things to talk about after talking with vendors, SAP, Sybase and numerous customers either dipping their feet into mobility or are already down the road in their implementation.

Hope you will comment on these and we can start a conversation on the topics.